+42 million satisfied users
Museums, theaters, venues, amusement parks, and sports clubs: answer questions in real time, manage visitor flows, strengthen your member service, and make culture and sport accessible to everyone.
In use by leading companies & organizations
Solutions
Via WhatsApp or QR codes at the entrance: manage visitor flows in real time — from digital museum guide to parking and wait-time updates.
AI recognizes lost & found, cancellation, or refund requests and serves the right forms.
Answers about opening hours, tickets, and programs anytime.
branchly answers automatically in every visitor's language — the interfaces translate themselves, regardless of your website's language.
Interactive exhibition details and on-site venue navigation.
Typical challenges for museums, event organizers, and clubs that branchly solves.
The challenges
With hundreds of events, exhibitions, opening hours, and membership offers.
Whether for people with disabilities or language barriers for international guests.
Member service on a small team, many standard inquiries, manual processes.
The solution
Visitors ask about exhibitions, events, or activities and receive personalized recommendations.
Event data, opening hours, directions, visitor management, and current notices.
QR codes at the entrance for instant information, audio-guide alternatives, and accessible access.
Future-proof
GDPR and EU AI Act compliant, EU hosting, cookie-free, WCAG/BFSG/EAA. Compliance is the reason public institutions and educational organizations buy — not a checkbox to fix later.
Communicate with visitors from around the world — automatically, without manual translation.
Accessible interfaces for all users, regardless of limitations. Certified BFSG & WCAG 2.1 AA.
You keep full control over the AI, answer sources, and your data at all times.
Setup without programming or AI knowledge — intuitive, fast, and simple.
Full compliance with European data protection and AI regulations. ISO/IEC 27701-certified EU hosting with full DPA.
Personal support when you need it. Dedicated team accompanies you every step of the way.
Testimonials
Discover how leading companies and organizations transform their website interactions and achieve measurable results with branchly.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
With branchly, we have found a partner that provides us with a chat solution that relieves the entire team, allowing us to continue focusing on our core tasks. Thanks to branchlys technology, the entire knowledge base is built on the content of our website and ensures up-to-date relevance through automated crawling.
With branchly, we have exactly the right team by our side – a team that combines AI expertise and humanity. Since day one, the collaboration has been collegial, constructive, and clearly focused on our goals. Our wishes and suggestions are always heard and implemented promptly. The smart design also makes it easy for an older target group to get started with AI usage.
We are very pleased that we were able to implement the chatbot together with branchly in a very short time. The first days show that it is being very well received.
We have implemented branchly's solutions throughout the Weltbild Group to reduce the workload of our call center in handling our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days while simultaneously increasing customer satisfaction.
With branchly, we have found partners we can rely on at any time. The collaboration is not only efficient but also pleasantly straightforward. We especially appreciate how quickly and dedicatedly questions or problems are addressed. Suggestions and requests are taken seriously and actually implemented. This is exactly how we envision a good partnership!
With branchly, we have a great and innovative partner by our side, helping us to further enhance the topic of AI in tourism. The exchange is open, constructive, and always at eye level. Together, we continuously brainstorm new ideas to make the product even better. Sebastian and Markus bring not only expertise but also a lot of passion, so we are very pleased with the collaboration.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
Johannes Ott
Managing Director · Radio Gong 2000 GmbH & Co. KG
FAQ
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