+42 million satisfied users
The AI for your website, trained by your customers.
- Your AI, your control
- No AI expertise needed
- Excellent service
The AI layer for your website that helps visitors find answers in seconds and turns every question into valuable insights and content.
Chat
branchlyAI · 130 languages · with sources
In use by leading companies & organizations
Platform
AI agents that perfect your website.
In three phases, branchly helps your visitors find your content, you understand your visitors through valuable insights, and your website is automatically optimized.
Users find your content better
With our website interfaces Search, Chat, Form, and Navigator, users find your existing content efficiently.
Discover the interfaces
Understand your website visitors
In the branchly dashboard, you identify visitor interests through real user questions and spot content gaps.
Discover the dashboard
Optimize your website content
branchly optimizes your website based on insights by automatically generating content like FAQs, blog posts, and more.
Discover the optimizerFuture-proof
AI without compromise. Simple, secure, limitless.
GDPR and EU AI Act compliant, EU hosting, cookie-free, WCAG/BFSG/EAA. Compliance is the reason public institutions and educational organizations buy — not a checkbox to fix later.
Seamlessly multilingual in 130 languages
Communicate with visitors from around the world — automatically, without manual translation.
Accessible & WCAG-compliant
Accessible interfaces for all users, regardless of limitations. Certified BFSG & WCAG 2.1 AA.
Your AI, your control
You keep full control over the AI, answer sources, and your data at all times.
No prior AI knowledge required
Setup without programming or AI knowledge — intuitive, fast, and simple.
GDPR & EU AI Act compliant
Full compliance with European data protection and AI regulations. ISO/IEC 27701-certified EU hosting with full DPA.
Excellent service
Personal support when you need it. Dedicated team accompanies you every step of the way.
Solutions
Everywhere on your website.
Let your website visitors find relevant content quickly, precisely, and efficiently — across all channels and context-based.
Chat
Generative AI agent with proprietary anti-hallucination process, page-specific question suggestions, intelligent routing, self-learning, and 130 languages.
- Only desired content
- Page-specific question suggestions
- Seamless communication in 101 languages
- AI-specific analytics
Search
Proprietary hybrid AI search (keyword + full-text + search-as-you-type + semantic) with individual AI answers and highlighting.
- Hybrid AI search with proprietary logic
- Individual answers with branchlyAI
- Search term highlighting and source navigation
- Various display options
Navigator
Fusion of search and navigation for guided self-service, intent-based routing to content or contact channels, trend-based and SEO-friendly.
- Search & navigation uniquely combined
- Trend-based, dynamic & efficient
- Topic-based routing to contact channels
- SEO-friendly
Form
Smart AI form that filters inquiries upfront and answers routine requests fully automatically — three autonomy levels up to API actions.
- Smart AI form
- Intent-based routing
- Fewer inquiries
- Answers routine requests fully automatically
Platform
branchlyAI communication platform for your website.
Most providers stitch existing systems together. We build every component ourselves and run them in one integrated pipeline — from interfaces to knowledge management to optimization.
Real-time conversations with AI agent
Semantic search across all content
Intelligent navigation through the website
AI-powered form assistance
Website Crawler
Static pages & content
File Upload
PDFs, images, CSV
OpenAPI
Dynamic APIs & endpoints
HelpSpace
Helpdesk integration
Webhook
External data sources
Knowledge Base
All sources are unified in a central, searchable knowledge base. AI-processed and always up to date.
Insights Dashboard
Real user questions · Topic & intent classification
Create new FAQ
Asked 5x: "How long is the card valid?"
Close content gap
Searched 8x: "Refund policy"
Optimize answer
32% drop-off at "Pricing" — answer too long
New topic detected
"Accessibility" — 12x this week
Chat, Search, Navigator & Form
All interfaces share the same AI agent and the same knowledge. A seamless experience across all touchpoints.
Value
Measurable results for your business.
Three levers branchly pulls — measurable in the dashboard, not claimed in sales.
Increase conversion
Through more information before purchase and targeted incentives.
Reduce support costs
By automating user inquiries.
Increase user satisfaction
Through an intuitive and individual experience.
Testimonials
Success stories from our customers.
Discover how leading companies and organizations transform their website interactions and achieve measurable results with branchly.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
With branchly, we have found a partner that provides us with a chat solution that relieves the entire team, allowing us to continue focusing on our core tasks. Thanks to branchlys technology, the entire knowledge base is built on the content of our website and ensures up-to-date relevance through automated crawling.
With branchly, we have exactly the right team by our side – a team that combines AI expertise and humanity. Since day one, the collaboration has been collegial, constructive, and clearly focused on our goals. Our wishes and suggestions are always heard and implemented promptly. The smart design also makes it easy for an older target group to get started with AI usage.
We are very pleased that we were able to implement the chatbot together with branchly in a very short time. The first days show that it is being very well received.
We have implemented branchly's solutions throughout the Weltbild Group to reduce the workload of our call center in handling our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days while simultaneously increasing customer satisfaction.
With branchly, we have found partners we can rely on at any time. The collaboration is not only efficient but also pleasantly straightforward. We especially appreciate how quickly and dedicatedly questions or problems are addressed. Suggestions and requests are taken seriously and actually implemented. This is exactly how we envision a good partnership!
With branchly, we have a great and innovative partner by our side, helping us to further enhance the topic of AI in tourism. The exchange is open, constructive, and always at eye level. Together, we continuously brainstorm new ideas to make the product even better. Sebastian and Markus bring not only expertise but also a lot of passion, so we are very pleased with the collaboration.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
Johannes Ott
Managing Director · Radio Gong 2000 GmbH & Co. KG
Integrations
Integrates seamlessly with your systems.
Integrate various data sources to make relevant content that isn't on your website available.
FAQ
Frequently asked questions.
The most important questions about branchly, setup, security, and differences from conventional chatbots.
