AI Form
Users describe their request in a single sentence. The AI agent searches your knowledge base, calls APIs, and delivers an answer before the form is even submitted. You decide how much the agent handles on its own.
In use by leading companies & organizations
Platform
In three steps, the branchlyAI form helps you optimize your user flow. Your users get answers faster, and you receive fewer, better-qualified inquiries.
A simple description of the problem offers a quick start and feels like a conversation. No required fields.
The agent searches the knowledge base, checks order status, and runs AI actions. The user decides whether their issue is resolved.
The agent only asks for the information needed to solve this specific problem and categorizes the request.
Highlights
Our AI agent resolves inquiries proactively in real time, saves your customers tedious work, and categorizes automatically.
The AI agent populates all fields automatically based on previous interactions. The user reviews, corrects if needed, and submits. No tedious typing. No duplicate information.
The AI recognizes intent instantly and sorts requests autonomously into categories like technical support or orders. This saves your team the entire manual pre-sorting.
Instead of raw data fields, your backend (CRM/email) receives complete tickets with context and agent notes. Your team immediately knows what has already been tried.
One form for everything: customers no longer have to figure out who's responsible. The AI routes every request in the background directly to the right channel.
Features
Let your website visitors quickly, precisely, and efficiently find relevant content - cross-platform and context-based.
Use structured content, such as that from knowledge databases and unstructured content from websites, PDFs, etc., as well as dynamic content like the weather.
Directs complex or unclear inquiries directly to the optimal support channel or human agent.
Continuously adapts to customer behavior to optimize responses and conversation flows.
The colorful 3D-animated bubble, which suggests AI and attracts attention, was designed with behavioral psychologists to foster trust and high adoption.
We have been working with chatbots for nearly a decade and have incorporated all our learnings into our AI solutions.
With our insights, you gain deep insights into your users: from topic clusters to content gaps on your website.
Achieves significantly higher interaction rates than conventional forms through proactive, targeted customer engagement.
Future-proof
GDPR and EU AI Act compliant, EU hosting, cookie-free, WCAG/BFSG/EAA. Compliance is the reason public institutions and educational organizations buy — not a checkbox to fix later.
Communicate with visitors from around the world — automatically, without manual translation.
Accessible interfaces for all users, regardless of limitations. Certified BFSG & WCAG 2.1 AA.
You keep full control over the AI, answer sources, and your data at all times.
Setup without programming or AI knowledge — intuitive, fast, and simple.
Full compliance with European data protection and AI regulations. ISO/IEC 27701-certified EU hosting with full DPA.
Personal support when you need it. Dedicated team accompanies you every step of the way.
Integrations
Integrate various data sources to make relevant content that isn't on your website available.
Testimonials
Discover how leading companies and organizations transform their website interactions and achieve measurable results with branchly.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
With branchly, we have found a partner that provides us with a chat solution that relieves the entire team, allowing us to continue focusing on our core tasks. Thanks to branchlys technology, the entire knowledge base is built on the content of our website and ensures up-to-date relevance through automated crawling.
With branchly, we have exactly the right team by our side – a team that combines AI expertise and humanity. Since day one, the collaboration has been collegial, constructive, and clearly focused on our goals. Our wishes and suggestions are always heard and implemented promptly. The smart design also makes it easy for an older target group to get started with AI usage.
We are very pleased that we were able to implement the chatbot together with branchly in a very short time. The first days show that it is being very well received.
We have implemented branchly's solutions throughout the Weltbild Group to reduce the workload of our call center in handling our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days while simultaneously increasing customer satisfaction.
With branchly, we have found partners we can rely on at any time. The collaboration is not only efficient but also pleasantly straightforward. We especially appreciate how quickly and dedicatedly questions or problems are addressed. Suggestions and requests are taken seriously and actually implemented. This is exactly how we envision a good partnership!
With branchly, we have a great and innovative partner by our side, helping us to further enhance the topic of AI in tourism. The exchange is open, constructive, and always at eye level. Together, we continuously brainstorm new ideas to make the product even better. Sebastian and Markus bring not only expertise but also a lot of passion, so we are very pleased with the collaboration.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
Johannes Ott
Managing Director · Radio Gong 2000 GmbH & Co. KG
FAQ
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