branchly®
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Interfaces

AI interfaces that guide your visitors.

Give your users exactly the content they're looking for with smart chat, hybrid search, and dynamic forms. Boost interaction rates and turn visitors into leads.

AI interfaces that guide your visitors.

In use by leading companies & organizations

Holy logo
DOGS'n TIGER logo
Borussia Mönchengladbach logo
Datenschutzkanzlei logo
KNOLL Steuerrechts-Institut logo
Radio Gong 96.3 logo
Munich Startup logo
Münchner Gewerbehöfe logo
IKB Innsbrucker Kommunalbetriebe logo
Regensburg Tourismus logo
WangerCoge logo
Nordseebad Varel Dangast logo
Nautica logo
Metropolregion Rhein-Neckar logo
FloraPrima logo
gardasee.de logo
Chivas Regal logo
AMV Tourist logo
huut. SWITZERLAND logo
Bundesnotarkammer logo
TANO Tourismus-Agentur Nordsee logo
Region Stuttgart logo
Holy logo
DOGS'n TIGER logo
Borussia Mönchengladbach logo
Datenschutzkanzlei logo
KNOLL Steuerrechts-Institut logo
Radio Gong 96.3 logo
Munich Startup logo
Münchner Gewerbehöfe logo
IKB Innsbrucker Kommunalbetriebe logo
Regensburg Tourismus logo
WangerCoge logo
Nordseebad Varel Dangast logo
Nautica logo
Metropolregion Rhein-Neckar logo
FloraPrima logo
gardasee.de logo
Chivas Regal logo
AMV Tourist logo
huut. SWITZERLAND logo
Bundesnotarkammer logo
TANO Tourismus-Agentur Nordsee logo
Region Stuttgart logo

Features

What you can expect.

CHAT

Communicates seamlessly, multilingually, and personally with your customers.

SEARCH

Hybrid AI search with proprietary search logic and individual AI answers.

NAVIGATOR

Intelligent routing and dynamic navigation to the right content.

FORM

Smart AI form that filters inquiries upfront and automates routine requests.

Context-based question suggestions

Suggested questions that trigger interactions. Precise context based on page content and chat history.

Voice input & audio output

Users ask questions by voice. Text-to-speech reads answers aloud. For accessibility and a lively UX.

Interfaces that understand every language

Detects language automatically. Natively follows the browser language. One setup for an international audience.

Public API for CHAT & SEARCH

Integrate branchly into any system: Slack, WhatsApp, Microsoft Teams, or your own app.

Future-proof

AI without compromise. Simple, secure, limitless.

GDPR and EU AI Act compliant, EU hosting, cookie-free, WCAG/BFSG/EAA. Compliance is the reason public institutions and educational organizations buy — not a checkbox to fix later.

Seamlessly multilingual in 130 languages

Communicate with visitors from around the world — automatically, without manual translation.

130 Languages Chat Demo

Accessible & WCAG-compliant

Accessible interfaces for all users, regardless of limitations. Certified BFSG & WCAG 2.1 AA.

Your AI, your control

You keep full control over the AI, answer sources, and your data at all times.

No prior AI knowledge required

Setup without programming or AI knowledge — intuitive, fast, and simple.

GDPR & EU AI Act compliant

Full compliance with European data protection and AI regulations. ISO/IEC 27701-certified EU hosting with full DPA.

Excellent service

Personal support when you need it. Dedicated team accompanies you every step of the way.

Customer service specialist

Testimonials

Success stories from our customers.

Discover how leading companies and organizations transform their website interactions and achieve measurable results with branchly.

Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.

Johannes Ott, Managing Director · Radio Gong 2000 GmbH & Co. KG

With branchly, we have found a partner that provides us with a chat solution that relieves the entire team, allowing us to continue focusing on our core tasks. Thanks to branchlys technology, the entire knowledge base is built on the content of our website and ensures up-to-date relevance through automated crawling.

Carolyn Molski, Digital Marketing Manager · Regensburg Tourismus GmbH

With branchly, we have exactly the right team by our side – a team that combines AI expertise and humanity. Since day one, the collaboration has been collegial, constructive, and clearly focused on our goals. Our wishes and suggestions are always heard and implemented promptly. The smart design also makes it easy for an older target group to get started with AI usage.

Anna Greif, Head of Digital Marketing · RIW Touristik GmbH

We are very pleased that we were able to implement the chatbot together with branchly in a very short time. The first days show that it is being very well received.

Armin Dellnitz, Managing Director · Stuttgart-Marketing GmbH

We have implemented branchly's solutions throughout the Weltbild Group to reduce the workload of our call center in handling our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days while simultaneously increasing customer satisfaction.

Stefan Schmid, Head of Customer Service · Weltbild D2C Group GmbH

With branchly, we have found partners we can rely on at any time. The collaboration is not only efficient but also pleasantly straightforward. We especially appreciate how quickly and dedicatedly questions or problems are addressed. Suggestions and requests are taken seriously and actually implemented. This is exactly how we envision a good partnership!

Daniel Siller, Customer Service · IKB Innsbrucker Kommunalbetriebe Aktiengesellschaft

With branchly, we have a great and innovative partner by our side, helping us to further enhance the topic of AI in tourism. The exchange is open, constructive, and always at eye level. Together, we continuously brainstorm new ideas to make the product even better. Sebastian and Markus bring not only expertise but also a lot of passion, so we are very pleased with the collaboration.

Eva Forkel, Digitalization Manager · TANO Tourismus-Agentur Nordsee
Radio Gong 2000 GmbH & Co. KG
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.

Johannes Ott

Managing Director · Radio Gong 2000 GmbH & Co. KG

FAQ

Frequently asked questions.

How does branchly ensure data protection and legal compliance when using the AI platform?
branchly® offers AI without compromising on security: The platform is fully future-proof, operates strictly in accordance with the GDPR, and is already compliant with the EU AI Act. Companies can host their data securely and retain full control over their own AI models and the information they input at all times.
What specific optimizations does the branchly Optimizer perform on the website?
The Optimizer relieves marketing teams by turning real user data into concrete, AI-driven optimization recommendations. Its most important feature is the automated generation and updating of FAQs based on actual customer questions. Thanks to the "Push to CMS" feature, these and other optimizations can be seamlessly transferred to common systems like WordPress, Shopify, or Webflow.
Where and how do website visitors interact with the branchly AI?
Visitors interact directly and seamlessly on the respective website through various intelligent touchpoints. These include a context-based AI chat with page-specific question suggestions, a hybrid AI search (which highlights search terms and navigates directly to the text source), as well as smart forms that adapt their fields in real time to the user's input.
How can existing company knowledge be connected to branchly AI?
Knowledge can be fed into the system in a clear and organized way from various automated data sources. The platform supports website crawlers, direct file uploads, OpenAPI specifications, webhooks, and native integrations (such as HelpSpace). When answering user questions, the AI then relies exclusively on this verified and intended content.
Why does using the branchly platform sustainably improve customer service?
The platform significantly relieves support by fully automating routine inquiries and answering them in advance in 101 languages via intelligent AI forms and chats. Through "intent-based routing," users are dynamically guided to the right content or contact channel. At the same time, the monitoring specifically analyzes the target audience's pain points and search queries to automatically uncover knowledge gaps.
Who is the branchly platform suitable for, and is prior AI knowledge required to use it?
branchly® is aimed at the marketing and customer support departments of small and medium-sized businesses that want to automate and improve the creation of marketing content, their customer service, and their website navigation using artificial intelligence. No prior AI knowledge is required for setup or ongoing operation. The system is intuitive to use, accessible, and built in compliance with WCAG, so every team member retains control.
What is the branchly platform and what main functions does it offer?
The branchly® platform is an intelligent AI layer for websites that combines user interfaces, central knowledge management, data-driven insights, and website optimization. The architecture consists of four core components: User Interfaces: AI chat, hybrid search, Navigator, and smart forms. Knowledge Management: Central database with various integrations for company data. Monitoring: Analysis of conversations and user insights. Optimizer: Automated optimization recommendations for the website based on real interactions.

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