+42 million satisfied users
Turn complex government portals into an intuitive citizen dialogue. Create accessible access to information, around the clock, GDPR-compliant, and without overloading your staff.
In use by leading companies & organizations
Solutions
Hosted on German servers, 100% GDPR and EU AI Act compliant without US data transfers.
Certified under BITV 2.0 and WCAG 2.1 AA — accessible to all citizens.
Around-the-clock citizen service that noticeably relieves administrative staff.
Logical guidance through administrative jurisdictions and public services.
Reliably searches thousands of regulations, forms, and applications with sources.
Public services in 130 languages — automatically detecting the visitor's language. Plain language translates complex officialese into clear, understandable content, lowering barriers for people with reading difficulties or limited German skills.
Typical barriers in citizen communication that branchly solves for public administrations.
The challenges
Passport, change of address, business registration — each its own department.
Through nested menus, many subpages, and a flood of information.
And language barriers for non-German-speaking citizens.
The solution
Citizens get instant, precise, context-aware answers about passports, change of address, or business registration via chat and search.
branchly safely navigates citizens through decentralized authority structures and leads them straight to the right department.
Full WCAG 2.1 AA / BFSG compliance and automatic translation into plain language.
Future-proof
GDPR and EU AI Act compliant, EU hosting, cookie-free, WCAG/BFSG/EAA. Compliance is the reason public institutions and educational organizations buy — not a checkbox to fix later.
Communicate with visitors from around the world — automatically, without manual translation.
Accessible interfaces for all users, regardless of limitations. Certified BFSG & WCAG 2.1 AA.
You keep full control over the AI, answer sources, and your data at all times.
Setup without programming or AI knowledge — intuitive, fast, and simple.
Full compliance with European data protection and AI regulations. ISO/IEC 27701-certified EU hosting with full DPA.
Personal support when you need it. Dedicated team accompanies you every step of the way.
Testimonials
Discover how leading companies and organizations transform their website interactions and achieve measurable results with branchly.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
With branchly, we have found a partner that provides us with a chat solution that relieves the entire team, allowing us to continue focusing on our core tasks. Thanks to branchlys technology, the entire knowledge base is built on the content of our website and ensures up-to-date relevance through automated crawling.
With branchly, we have exactly the right team by our side – a team that combines AI expertise and humanity. Since day one, the collaboration has been collegial, constructive, and clearly focused on our goals. Our wishes and suggestions are always heard and implemented promptly. The smart design also makes it easy for an older target group to get started with AI usage.
We are very pleased that we were able to implement the chatbot together with branchly in a very short time. The first days show that it is being very well received.
We have implemented branchly's solutions throughout the Weltbild Group to reduce the workload of our call center in handling our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days while simultaneously increasing customer satisfaction.
With branchly, we have found partners we can rely on at any time. The collaboration is not only efficient but also pleasantly straightforward. We especially appreciate how quickly and dedicatedly questions or problems are addressed. Suggestions and requests are taken seriously and actually implemented. This is exactly how we envision a good partnership!
With branchly, we have a great and innovative partner by our side, helping us to further enhance the topic of AI in tourism. The exchange is open, constructive, and always at eye level. Together, we continuously brainstorm new ideas to make the product even better. Sebastian and Markus bring not only expertise but also a lot of passion, so we are very pleased with the collaboration.
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.
Johannes Ott
Managing Director · Radio Gong 2000 GmbH & Co. KG
FAQ
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