branchly®
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+42 million satisfied users

Conversion growth for tour operators, hotels, and service providers.

Automate standard inquiries. Boost your margin with intelligent product recommendations. Multilingual, 24/7.

Conversion growth for tour operators, hotels, and service providers.

Integrations

Integrates seamlessly with your systems.

Integrate various data sources to make relevant content that isn't on your website available.

Regensburg Tourismus logo
WangerCoge logo
Nordseebad Varel Dangast logo
Nautica logo
Metropolregion Rhein-Neckar logo
gardasee.de logo
AMV Tourist logo
TANO Tourismus-Agentur Nordsee logo
Region Stuttgart logo
HelpSpace logo
Freshworks logo
Webhooks logo
Open Data Destination Germany logo
bayerncloud logo
Regiondo logo
destination.one logo
mein.toubiz logo
venus.ai logo
Feratel logo
Destinet logo – Technology platform for tourism regions and destinations
SAP logo
Salesforce logo
HubSpot logo
Zendesk logo
Shopware logo
Shopify logo
infomax logo
Regensburg Tourismus logo
WangerCoge logo
Nordseebad Varel Dangast logo
Nautica logo
Metropolregion Rhein-Neckar logo
gardasee.de logo
AMV Tourist logo
TANO Tourismus-Agentur Nordsee logo
Region Stuttgart logo
HelpSpace logo
Freshworks logo
Webhooks logo
Open Data Destination Germany logo
bayerncloud logo
Regiondo logo
destination.one logo
mein.toubiz logo
venus.ai logo
Feratel logo
Destinet logo – Technology platform for tourism regions and destinations
SAP logo
Salesforce logo
HubSpot logo
Zendesk logo
Shopware logo
Shopify logo
infomax logo

Solutions

How branchly helps.

Intelligent up- & cross-selling

When a guest books an event, the chat suggests matching restaurants.

Customer service relief

Standard inquiries automated, staff focus on complex cases.

Understand your guests

Collect unique data about your guests and understand what really interests them.

Travel advisor via QR code

Give your guests a travel advisor right after arrival that explains activities. Relieve your staff.

Event calendar & POI

Current events, restaurants, and sights always at hand.

Smart product advice

Targeted upsells, room bookings, and extra services in chat.

Individual trip & day planning

Tailored travel plans matched to guest preferences.

Weather-dependent information

Matching activities and alternatives based on the forecast.

Google Maps integration

Send locations, plan tours, calculate routes — right in the chat.

Google Maps integration

Future-proof

AI without compromise. Simple, secure, limitless.

GDPR and EU AI Act compliant, EU hosting, cookie-free, WCAG/BFSG/EAA. Compliance is the reason public institutions and educational organizations buy — not a checkbox to fix later.

Seamlessly multilingual in 130 languages

Communicate with visitors from around the world — automatically, without manual translation.

130 Languages Chat Demo

Accessible & WCAG-compliant

Accessible interfaces for all users, regardless of limitations. Certified BFSG & WCAG 2.1 AA.

Your AI, your control

You keep full control over the AI, answer sources, and your data at all times.

No prior AI knowledge required

Setup without programming or AI knowledge — intuitive, fast, and simple.

GDPR & EU AI Act compliant

Full compliance with European data protection and AI regulations. ISO/IEC 27701-certified EU hosting with full DPA.

Excellent service

Personal support when you need it. Dedicated team accompanies you every step of the way.

Customer service specialist

Testimonials

Success stories from our customers.

Discover how leading companies and organizations transform their website interactions and achieve measurable results with branchly.

Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.

Johannes Ott, Managing Director · Radio Gong 2000 GmbH & Co. KG

With branchly, we have found a partner that provides us with a chat solution that relieves the entire team, allowing us to continue focusing on our core tasks. Thanks to branchlys technology, the entire knowledge base is built on the content of our website and ensures up-to-date relevance through automated crawling.

Carolyn Molski, Digital Marketing Manager · Regensburg Tourismus GmbH

With branchly, we have exactly the right team by our side – a team that combines AI expertise and humanity. Since day one, the collaboration has been collegial, constructive, and clearly focused on our goals. Our wishes and suggestions are always heard and implemented promptly. The smart design also makes it easy for an older target group to get started with AI usage.

Anna Greif, Head of Digital Marketing · RIW Touristik GmbH

We are very pleased that we were able to implement the chatbot together with branchly in a very short time. The first days show that it is being very well received.

Armin Dellnitz, Managing Director · Stuttgart-Marketing GmbH

We have implemented branchly's solutions throughout the Weltbild Group to reduce the workload of our call center in handling our hotlines and emails. According to our own analysis, we were able to save around €25,000 in the first 14 days while simultaneously increasing customer satisfaction.

Stefan Schmid, Head of Customer Service · Weltbild D2C Group GmbH

With branchly, we have found partners we can rely on at any time. The collaboration is not only efficient but also pleasantly straightforward. We especially appreciate how quickly and dedicatedly questions or problems are addressed. Suggestions and requests are taken seriously and actually implemented. This is exactly how we envision a good partnership!

Daniel Siller, Customer Service · IKB Innsbrucker Kommunalbetriebe Aktiengesellschaft

With branchly, we have a great and innovative partner by our side, helping us to further enhance the topic of AI in tourism. The exchange is open, constructive, and always at eye level. Together, we continuously brainstorm new ideas to make the product even better. Sebastian and Markus bring not only expertise but also a lot of passion, so we are very pleased with the collaboration.

Eva Forkel, Digitalization Manager · TANO Tourismus-Agentur Nordsee
Radio Gong 2000 GmbH & Co. KG
Thanks to the chat + branchlyAI Agent, simple, inflexible chatbots are a thing of the past. Our users finally receive meaningful and helpful answers to their questions through the new technology. Finding content and navigating our site has been significantly simplified as a result.

Johannes Ott

Managing Director · Radio Gong 2000 GmbH & Co. KG

FAQ

Frequently asked questions.

How quickly can branchly be integrated into a website, and is any technical knowledge required?
Integration is simple and possible without any technical AI knowledge. branchly is integrated as a widget on the website—either embedded directly or via QR code for guests on site. It can be used immediately, without long implementation times.
Is branchly GDPR-compliant, and which data protection standards are observed?
Yes, branchly is fully GDPR- and EU AI Act-compliant. All data is processed securely in the EU. Companies retain full control over their AI and the associated guest data.
How does branchly relieve customer service in hotels and with tour operators?
Routine inquiries about opening hours, arrival, availability, or local attractions are answered fully automatically. This allows staff to focus on complex cases and personal guest contact.
What systems can be connected with branchly and how does the integration work?
branchly integrates seamlessly with existing systems such as Regiondo, Destinet, Open Data, and Google Maps. Various data sources are connected to make relevant content such as event calendars, POIs, or weather information directly available in the chat.
Can branchly also communicate in 101 languages, and how do international guests benefit from it?
Yes, branchly is seamlessly multilingual and supports over 101 languages. International guests can ask for information, book events, or receive recommendations in their native language – without language barriers and around the clock.
How does intelligent upselling and cross-selling with branchly work in tourism?
For example, when a guest books an event, the AI chatbot suggests suitable complementary offers such as restaurants, wellness treatments, or activities. This increases the average basket value and boosts guest satisfaction.
What is branchly and how does it help tour operators, hotels, and service providers?
branchly is an AI platform that helps tourism companies increase their conversion rates and relieve pressure on customer service. Through intelligent product recommendations, automated standard inquiries, and 24/7 multilingual support, guests are better taken care of — without additional staff.

Experience the future of the travel industry today.

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